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Email is the Best Way to Get the Daily Deal

Contact Us

If you are a customer with a question or an inquiry, please e-mail us at support@myrussiandeal.com

If you are a merchant who is interested in having your business featured on My Russian Deal, please e-mail us at merchants@myrussiandeal.com

FREQUENTLY ASKED QUESTIONS

Updated 7/17/2011

Tell me more about My Russian Deal:

Why My Russian Deal?
We offer deals focused on Russian and Russian-Jewish communities across the United States and Canada, with plans to expand to Russia and Israel.

We are a social commerce company that brings you incredible daily deals from merchants in your local community, as well as online space.

Where is My Russian Deal headquartered?
Our headquarters are in New York, NY. We are launching with the city that never sleeps, and within days are expanding to Boston, Philadelphia, and Washington, D.C. Our eventual plans are to launch in major US and Canadian cities, as well as Russia and Israel.

What kind of deals would a customer expect to find?
All things that Russians love!

They come from different venues of consumer spending, ranging from food supermarkets and massage salons to bookstores and art museums. The deals are diverse, but they share one common characteristic: an unbeatable discount!

Are the deals exclusively Russian?
Not necessarily. They come from all kinds of merchants, catered to the tastes of our target audience.

What if I am not Russian?
Can a non-Russian enjoy 50 different flavors of vodka that a typical Russian would adore? Absolutely! So tell all your non-Russian friends about us and have them sign up for My Russian Deal.

Are the deals offered in English or in Russian?
The deals are offered in English, though our customers can submit their questions and feedback in English and Russian to info@myrussiandeal.com Your inquiries will be answered within a matter of minutes by a member of the My Russian Deal team.

What if I am a merchant who wants to appear on My Russian Deal?
You can contact us in either of the following two ways:
1) Click “Suggest a Business” button on our main site and submit your information, OR 2) E-mail us at merchants@myrussiandeal.com

Tell me more about buying at My Russian Deal:

How do I buy a deal at My Russian Deal?
Just click the BUY button and proceed to a quick and easy checkout. Once you make the payment, you will receive the coupon with all deal specifics and even a map of the merchant’s location!

Is the deal valid only if a minimum number of customers buy it?
Not at all. If you buy the deal, it is yours to keep, regardless of the number of buyers.

When I log in into my account, what is the difference between “My coupons” and “My gifts” tabs?
Under “My coupons” you will find all your coupons listed with expiration dates. Make sure to print out each coupon and use it before it expires!

Under “My gifts” you will find coupons that you gave to others as gifts.

What information is stored under “My info” tab?

We store only your name and e-mail in order to send you future daily deals. We do NOT store your credit card information.

Is my credit card information secure?
Of course! We use a fully encrypted (SSL) connection.

What forms of payment do you accept?
We accept all major US and international credit cards.

When does my coupon expire?
Each coupon will have an expiration date (also listed in “Fine Print” each time the deal is offered). Please make sure to use your coupon before the expiration date because the merchant will not be obligated to redeem its promotional value after such date. The merchant may have to redeem the coupon’s non-promotional value for the period that is specified by your state’s gift certificate laws.

How long is My Russian Deal coupon valid for?
It varies with each deal. A typical coupon is valid for several months.

I purchased an online offer, what do I do with the coupons?
If your offer can be redeemed online, then the coupon is for your reference only. You will find the promotion code listed on the coupon, which could then be used on the merchant’s website.

Tell me more about My Russian Deal around the USA:

We already launched in the five boroughs of New York City, also attracting customers and merchants from New Jersey and Connecticut. Within weeks My Russian Deal is expected to come to Boston and Philadelphia.

We are also running national online deals, which you can buy anywhere in the United States and Canada.

Our goal is to come to your city as quickly as possible. So please tell your friends and family about us and suggest local merchants that you like, so that we can launch a My Russian Deal specific to your city.

Is there anything else that I may need to know?

Does My Russian Deal have a return policy?
Absolutely! You can return any deal within 3 days of purchase for a full refund.

Does My Russian Deal have a privacy policy?
Yes, the privacy of your personal information is one of our top priorities.

What if I want to unsubscribe from the daily deal email list?
The best way to unsubscribe is to click on the “Unsubscribe” link at the bottom of the My Russian Deal daily emails.

How do I contact consumer support with more questions?
Please e-mail us at info@myrussiandeal.com Your e-mail will be promptly answered by a member of the My Russian Deal team.